Return & Refund Policy - Misa Diam

At Misa Diam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.

Return Eligibility

You may request a return if the product meets the following conditions:

      • The return request is made within 7 days of delivery

      • The product is unused, unworn, and in original condition

      • The product is returned with original packaging, tags, and invoice

Products that show signs of use or damage may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

      • Customized or personalized jewelry

      • Final sale or discounted items

      • Products damaged due to improper use

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. Our team will review the issue and arrange a replacement or refund.

Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved:

      • Refunds will be processed to the original payment method

      • Refunds typically take 5-10 business days depending on your payment provider

Exchange Policy

If you wish to exchange a product for another design or size, please contact our support team. Exchanges are subject to product availability and approval.

Return Shipping

Customers may be responsible for return shipping charges unless the product received was damaged or incorrect.

How to Request a Return

To initiate a return or exchange, please contact our support team with the following details:

      • Order number

      • Reason for return

      • Photos (if the item is damaged or incorrect)

Contact Us

If you have any questions regarding returns or refunds, please reach out to our support team through our contact page or support email.

Thank you for choosing Misa Diam.

Have a Question?

The Misa Diam team is always ready to assist you. If you need help with an order, product details, or anything else, we are here for you.

Email

  1. contact@misadiam.com
  2. misadiam7@gmail.com
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