Jewelry Warranty - Misa Diam

At Misa Diam, we are committed to delivering high-quality jewelry crafted with care and precision. Our warranty policy ensures that you can shop with confidence and trust in the quality of every piece.

Warranty Coverage

Misa Diam provides a limited warranty against manufacturing defects in materials and craftsmanship. This warranty covers issues such as:

      • Loose stones due to manufacturing defects

      • Faulty clasps or closures

      • Structural defects in the jewelry piece

If a defect covered under warranty is found, our team will repair or replace the item after inspection.

Warranty Period

The warranty is valid for 6 months from the date of purchase. To claim warranty service, customers must provide the original order confirmation or invoice.

What Is Not Covered

The warranty does not cover damage caused by:

      • Normal wear and tear

      • Improper use or accidental damage

      • Exposure to chemicals, perfumes, or water

      • Unauthorized repairs or modifications

      • Loss of stones due to mishandling

These cases may still be eligible for repair, but charges may apply.

Jewelry Care Recommendations

To maintain the beauty and durability of your Misa Diam jewelry:

      • Avoid contact with water, perfume, and harsh chemicals

      • Remove jewelry before heavy activities or workouts

      • Store jewelry in a dry, soft-lined box when not in use

      • Clean gently using a soft cloth

Proper care will help keep your jewelry shining for years.

Warranty Claim Process

If you believe your product has a manufacturing defect, please contact our support team with the following information:

  • Order number

  • Description of the issue

  • Clear photos of the product

Our team will review the request and guide you through the next steps.

Contact Us

For any warranty-related questions or assistance, please contact our customer support team through our website contact page or support email.

Thank you for trusting Misa Diam.

Have a Question?

The Misa Diam team is always ready to assist you. If you need help with an order, product details, or anything else, we are here for you.

Email

  1. contact@misadiam.com
  2. misadiam7@gmail.com
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